Effective Date: 17 April 2025
Welcome to Frith Johnson’s website Frith Dimension. By accessing or using our Site, you agree to comply with and be bound by the following terms and conditions (the "Terms"). Please read them carefully.
1. Acceptance of Terms
By using this Site, you affirm that you are at least 18 years old or have the consent of a parent or guardian. If you do not agree to these Terms, please do not use the Site.
2. Changes to the Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
3. Use of the Site
You agree to use the Site only for lawful purposes and in accordance with these Terms. You must not use the Site in any way that violates any applicable federal, state, local, or international law or regulation.
4. Shop Policies
- Product Information: All products available for purchase on the Site are described to the best of our ability. We do not guarantee that product descriptions or other content are accurate, complete, reliable, or error-free.
- Pricing: Prices are subject to change without notice. We reserve the right to modify or discontinue products without notice.
- Payment: All payments must be made through the methods specified on the Site. By providing payment information, you represent and warrant that you have the legal right to use the payment method chosen.
- Shipping: We ship to the UK only but international shipping can be made available at extra cost. Shipping times may vary, and we are not responsible for delays caused by shipping carriers.
- Returns and Refunds: Please read carefully before making a purchase.
Returns Policy for Artwork
Effective Date: 17 April 2025
At Frith Dimension, we take great pride in the quality and craftsmanship of our artwork. We want you to be completely satisfied with your purchase. Please read our returns policy carefully.
4a. Return Eligibility
- Original artwork purchased directly from Frith Johnson may be returned within 7 days from the date of delivery.
- To be eligible for a return, the artwork must be in its original condition, unworn, and free from any damage. It must also include all original packaging and documentation.
4b. Non-Returnable Items
- Customized or commissioned artwork is non-returnable unless there is a defect or issue caused by our error.
- Limited edition pieces that have been opened or unsealed may also be non-returnable.
4c. Return Process
- To initiate a return, please contact us at [email protected] to obtain a Return Merchandise Authorization (RMA) number.
- Clearly describe the reason for the return and provide a receipt or proof of purchase.
- Package the artwork securely to prevent damage during shipping and include the RMA number inside the package.
4d. Shipping Costs
- Customers are responsible for shipping costs associated with returning artwork unless the return is due to an error on our part (e.g., wrong item sent, defective product).
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value artwork, as we cannot guarantee that we will receive your returned item.
4e. Refunds
- Once we receive and inspect the returned artwork, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
4f. Exchanges
- If you would like to exchange an artwork for a different piece, please initiate the return process as described above. You will need to place a new order for the replacement artwork.
4g. Defective or Damaged Artwork
- If your artwork arrives damaged or is found to be defective, please contact us immediately at 07791940808. We may request photographs of the damage for our records.
- We will provide instructions on how to proceed, which may include a full refund, replacement, or repair at our discretion.
5. Lessons Policies
- Booking: Lessons can be booked through the Site. Payment is required at the time of booking.
- Cancellation: You may cancel a scheduled lesson up to 24 hours in advance for a full refund. Cancellations made after this period are non-refundable.
- Content: Lesson content is for personal use only. Recording or distributing lessons without consent is prohibited.
6. Intellectual Property
All content on the Site, including text, images, graphics, and logos, is the property of Frith Johnson or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works from any content without express written permission.
7. Limitation of Liability
In no event shall Frith Johnson, its affiliates, or its licensors be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site, including but not limited to loss of profits or revenues.
8. Indemnification
You agree to indemnify and hold harmless Frith Johnson’s and its affiliates from any claims, losses, liabilities, damages, costs, or expenses, including reasonable attorneys' fees, arising out of your use of the Site or your violation of these Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law principles.
10. Contact Information
For any questions regarding these Terms, please contact us at:
Frith Dimension
56 Hiltingbury Rd
Chandlers Ford
SO53 5SS
[email protected]
07791 940808
11. Entire Agreement
These Terms constitute the entire agreement between you and Frith Johnson concerning your use of the Site and supersede all prior agreements or understandings, whether written or oral.